This afternoon, I was told that Mama, my father’s aunt who helped my parents raise us when we were kids, was brought to the hospital due to difficulty in breathing.
I decided to visit her right there and then, and brought my youngest son along, which was with me when I heard the news. As we approached the entrance door of the hospital, we passed by two security guards who didn’t even give us warning that children are not allowed inside.
Not so far from the guard post came an old man in green hospital suit, who I learned later is a resident doctor there. He stopped me to ask what my son was doing inside the hospital, and I courteously asked him why was he asking. He didn’t answer my question and instead, said, "saan pupunta yang batang ‘yan?" pointing fingers at my son, as if referring to a thing. I asked, "Bakit po, bawal po ba?"
Ignoring my question, he sarcastically told me to follow him while waving his hands, as if he was talking to an ignorant child. He said, "Hindi mo alam? Halika, papakita ko sa’yo…"
I was beginning to lose my temper at that point yet I still tried to be calm. He showed me the warning on the side wall stating that children are not allowed inside. He turned to the two guards and reprimanded them in front of us and of other people who happened to be there, while also reprimanding me.
Then, trying to be calm but irritation was obvious in my voice, I reasoned out that i was not able to pay attention to the signage and afterall, the guards allowed us to go… as I said it, I was starting to raise my voice because of how were were treated by this doctor in front of other people. I lost interest in elaborating or reasoning out some more because I sensed that it would be useless to explain to someone who thinks he was somebody and pays no respect to other people. I later learned that he was not only a doctor there but some kind of administrator or something. Then, maybe he should fix things first before putting his hands on his hips and yell at people.
Firstly, the signage he was referring was placed on the sidewall, not on the entrance door. How could people be able to read it when it was posted along with other stuff? It would have been more readable had they printed it with bigger font and had they placed it to the front, not to the sidewall. Do they really think people who would visit patients would still find time to read all stuff clogged in one area of the hospital? I think it is stupid.
Secondly, they should have briefed their security regarding the policies with visitations, and all their policies in general before they put those guards on duty. One hospital staff told me that those guards were newly assigned there. Another mistake of this administrator right? Should the guards told me earlier that my son was not allowed to go inside, I wouldn’t insist. But since, there were the stupid two of them there when we entered, and not any one of them warned us, I thought it was ok just like in other hospitals I’ve visited before along with my children.
Thirdly, he should practice manners in dealing with patients, and relatives of patients. No, I mean, he should learn how to deal with people in general because he is in the public service. The institution isn’t his, it belongs to the government, it belongs to the people who pay their taxes and even to those who don’t pay their taxes. Maybe he should update his public service skills, very much like outdated.
Finally, they should try checking other aspects of their services that need to be developed. Dealing with people diplomatically is one thing, updating their facilities is another. I’ve seen another of his kind before and I’ve lost my respect to them ever since. Their titles are not enough to raise their personalities, and they should know it. Had they been more people-oriented, the weaknesses of their facilities would not matter that much. In health institutions like RPH, warm service from all staff could somewhat decrease the levels of negative emotions being felt by people, especially the not-so-fortunate ones, that come to and fro in their institution everyday. Imagine how they would feel if they are already worrying about their loved one’s condition, worrying at how can they be able to pay the bills or where would they get money to buy medicines, and still get a humiliating experience from among the hospital staff at the same time?
I mean, I wish there would be a law regarding the codes of coduct of health workers, health administrators and all those who work in health institutions.